Success Amplified: The AI Advantage (by Women of Customer Success)

As the transformative power of AI continues to reshape the Customer Success landscape, our first summit “Success Amplified: The AI Advantage” will equip female CS leaders and ICs with the knowledge, skills, and strategies to harness the power of AI within the changing landscape of their teams. We’ll also explore this year’s hottest CS topics: digital customer success, CSMs as “sellers” and the importance of showcasing value.

We'll be welcoming CS leaders from Open AI, Gainsight, Planhat, Aircall, Slack & more. Stay tuned for our full agenda and speaker list being released in coming months.

Ditch the stale pastries and forget fluffy presentations. "Success Amplified" is unlike any CS summit you've been to. Beautiful space, curated connections, and actionable takeaways in every session. Network with top minds in the industry, discover the latest AI-powered strategies, and elevate your customer success game to the next level.

Plus, need help with expensing your ticket? We've got you covered! view?utm_content=DAGHKr0yPtg&utm_campaign=designshare&utm_medium=link&utm_source=editor">span> Many attendees are strategically combining the summit with visits to east coast clients – maximize your trip and your impact!

Event details:

• 200 attendees
• 3 talking tracks
• 50/50 leaders & IC split
• 0 Fluffy content

Speaker Lineup:

• Monica Perez, Head of Customer Success, Notion
• Ashley Frankino, GTM, Anthropic
• Liz Starling, Head of Customer Success AMER, Slack
• Sonam Dabholkar, Director, Customer Success Operations, Clio
• Jillian Burnett, Chief Customer Officer, mParticle
• Malin Skoglund, Customer Success, Planhat
• Jessica Cohen, Head of CS and Community, UpdateAI
• Ralphie English, VP of Customer Success, Deepgram
• Melissa Garcia, Director of Member Success, CHIEF
• Jess Bergson, Head of Customer Success, Clay
• Aicha Bah-Gersing, Vice President Support, Github
• Yana Gutierrez, Head of Platforms Customer Success, Stripe

Agenda Highlights, full agenda below:

• How to use and implement AI tools to level up your CS team
• How to leverage AI in digital and scaled CSM teams
• How to use predictive insights with AI to uplevel customer relationships
• Use cases for AI: Enhancing team productivity and efficiency
• Using AI to automate tasks and increase efficiency
• Learning about new AI tools and technologies
• Learn how to effectively prompt AI models
• Preparing for the AI-driven CSM of the future
• Understanding the challenges and successes of AI implementation
• The Future of CS Trends in 2025
  Learn more about Success Amplified and the Women of Customer Success community here:
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